Registration

How to register?

You can register by clicking on the “Login” link at the top left corner of the any page. Please provide the email id in the registration form that appears. Once your submit your email id you will be directed to the “My Account” page where you can edit and enter all your details

Are there any charges for registration?

No. Registration on ayefresh.com is absolutely free.

Do I have to necessarily register to shop on Ayefresh?

You can surf and add products to the cart without registration and you can do guest checkout at our site. It is not not necessary to register at ayefresh.com to shop our products.

Can I have multiple registrations?

One email address can only be associated with one ayefresh.com account.

Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will issue points worth 10% of your order value to your ayefresh account.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays or plastic wrappers. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 5% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top left hand corner and go to the “edit” in the billing address section to change your delivery address.

How much are the delivery charges?

Delivery is free for orders above Rs. 300. For any orders below that we charge Rs. 30 as a delivery fee.

Do you deliver in my area?

You will be able to check it from our delivery locations page or you can simply do it once you checkout. If the postal code you entered is not a deliverable area we will intimate you and will not further proceed to the payment.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value worth points will be credited to your ayefresh account which can be used in your next order.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee of Rs. 30 for orders below Rs. 300 in value.

Do you do same day delivery?

We do same day delivery for all the orders placed before the cut-off time of the available slots.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.

Order Related

What are delivery slots?

Delivery slots are time slots during which you will receive your order. Ayefresh currently offers 3 delivery slots each day. These are:

i.   Slot 1 – 09:00 am to 12:30 pm

ii.  Slot 2 – 02:00 pm to 06:00 pm

iii. Slot 3 – 6:00 pm to 9:00 pm

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.Cut off time for Slot 1 is 8:30am, Slot 2 is 12 noon and Slot 3 is 5:30pm on the same day.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot.

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

You can check the status from your My Account page or by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email or phone call about unavailable items before the delivery of your order.

When and how can I cancel an order?

You can send request to cancel an order before the cut off time of your slot from the My Account page or by contacting our customer support team. Cancel request after the cut-off time will not be valid.